Privacy Policy

Privacy Policy

Definition

This definition is intended to help you understand our Privacy Policy, which forms an integral part of our Terms and Conditions. When we say “we,” “us,” “our,” or “Baby Natur,” we refer to Baby Natur j.d.o.o., with its registered office at Mije Fabijančića Miškova 21, Kuče, Croatia. We provide services for the sale of baby products and related information services via the internet (hereinafter referred to as the “Services” or “Service”). These services are offered through our website at https://babynatur.hr.

This Privacy Policy applies to this website as well as to all other websites or mobile applications that are owned or operated by us (individually referred to as a “Website,” and collectively as the “Websites”). The term “Websites” includes the websites themselves, as well as all functionalities, applications, widgets, blogs, social media pages or links, and other online, mobile, or wireless offerings connected to this Privacy Policy, regardless of the device or platform used to access them.

When providing Services (as described below), we may collect personal data from visitors, users, or email addresses as part of our newsletter subscription.

Changes

We may update this Privacy Policy at any time. All changes become effective immediately upon publication, which may be announced in any manner, including posting a revised version on our Website or through other notifications. We recommend that you review this Privacy Policy regularly to stay informed about any changes that may affect you. By continuing to use the Website, you are deemed to have accepted the current version of this Privacy Policy.

Personal Data

We collect, process, and use your personal data only with your consent and in accordance with applicable laws. We collect only the personal data necessary to perform and provide our services or those that you voluntarily provide to us.

Personal data includes information that can identify a user, such as name, address, email address, and phone number.

Use of Data for Order Processing and Payments

We use your data to process orders and payments. Data are shared with third parties only to the extent necessary to perform these tasks, for example with logistics partners for delivery purposes. Payment data are shared with third parties solely for order processing. Your personal data are protected by agreements between Baby Natur and logistics partners and are not accessible to other parties.

Use for Online Marketing

We use your personal data to send marketing messages via email (e.g., newsletters) only with your consent. You may unsubscribe at any time by sending an email to babynatur.info@gmail.com. The unsubscribe request takes effect on the day it is received, without any limitations regarding time or format. You may also unsubscribe by clicking the link provided at the bottom of each newsletter.

Use for Postal Marketing

You may withdraw your consent for the use of your personal data for postal marketing purposes at any time by sending a request to babynatur.info@gmail.com.

Access and Deletion of Data

You have the right to free access, correction, deletion, or blocking of your stored data. Please notify us of any changes to your personal data. Requests can be sent via email to babynatur.info@gmail.com or in writing to Baby Natur j.d.o.o., 10419 Kuče, Croatia.

Data Security

Our website uses technical and organizational security measures to protect your personal data against manipulation, loss, or unauthorized access. Security measures are regularly updated in line with technological developments.

We use an SSL certificate to enable secure and encrypted data transfer between the website and your browser. SSL (Secure Sockets Layer) ensures encrypted communication and protects your data during transmission.

Cookie Policy

Use of Cookies

To maintain website functionality and enable proper use, Baby Natur uses technology known as cookies. Cookies are small files sent to your computer or mobile device and stored for later use. They may be temporary or permanent and use technologies such as JavaScript or Flash.

Cookies help you browse our website more easily and display relevant content. They also record your and other visitors’ interests, helping us improve the user experience.

How We Use Cookies

Necessary Cookies (9)
These cookies enable basic website functions such as navigation and access to secure areas. The website cannot function properly without them.

Examples:

  • __stripe_mid (Stripe) – used for processing card transactions, duration: 1 year

  • __stripe_sid (Stripe) – used for processing card transactions, duration: 1 day

  • CookieConsent (Hostinger) – stores cookie consent, duration: 1 year

Preference Cookies (2)
Remember information that changes how the website behaves or looks, such as language or region.

Statistical Cookies (20)
Help website owners understand how visitors interact with the website by collecting anonymous information.

Marketing Cookies (13)
Used to track visitors to display relevant advertisements.

Unclassified Cookies (4)
Currently being classified according to their providers.

You can disable cookies in your browser settings, but doing so may limit website functionality.

Use of Analytical Services

Google Analytics

This website uses Google Analytics, a web analytics service provided by Google Inc. Google Analytics uses cookies to analyze how users use the website. The information generated by the cookie is transmitted to and stored on Google servers in the United States.

On this website, IP anonymization is enabled (IP addresses are shortened within the EU or EEA). Only in exceptional cases is the full IP address transmitted to the United States and shortened there.

Google processes this information on behalf of the website owner to analyze website usage, compile reports, and provide other related services. Your IP address will not be combined with other Google data.

You can disable tracking by installing a browser add-on:
https://tools.google.com/dlpage/gaoptout

Use of Social Media Plugins

Facebook / Instagram

Our website uses social media plugins (“Plugins”) from Facebook, operated by Facebook Inc., 1601 S. California Ave, Palo Alto, CA 94304, USA. These plugins are identified by the Facebook logo or text such as “Facebook Social Plugin.”

More information:
https://developers.facebook.com/docs/plugins

When you visit a page containing such a plugin, your browser establishes a direct connection to Facebook servers. Facebook receives information that you visited our website, even if you are not logged in or do not have a Facebook account. This information (including your IP address) is transmitted to and stored on Facebook servers in the United States.

If you are logged into Facebook, Facebook can link your visit to your profile. If you interact with the plugin (e.g., click “Like” or leave a comment), the information is transmitted to Facebook and stored on your profile.

More information about Facebook’s data policies can be found here:
https://www.facebook.com/policy.php

If you do not want Facebook to link your visit to your Facebook profile, log out before visiting our website or block Facebook plugins using browser add-ons such as Facebook Blocker.

Privacy and Personal Data Protection Statement

Protecting the personal data of our customers is extremely important to us.

We commit to collecting and processing only the personal data necessary for order processing, product delivery, communication with customers, and fulfilling legal obligations.

Personal data we collect include, but are not limited to:

  • name and surname

  • address

  • contact phone number

  • email address

  • data necessary for invoicing and payment processing

We use collected data:

  • to process and fulfill orders

  • to communicate with customers regarding orders

  • to comply with legal and accounting obligations

Customers have the right at any time to:

  • request access to their personal data

  • request correction of inaccurate data

  • request deletion of personal data, except where legal obligations require their retention

Personal data will not be shared with third parties except when necessary for service execution (e.g., delivery services or payment processors) or when required by law.

Customers may opt out of marketing activities at any time and withdraw consent to receive promotional messages.

All data are stored securely and accessible only to authorized persons who require them to perform their work duties.

All employees and business partners are obliged to respect confidentiality and personal data protection principles.