Returns

Returns and Complaints

At Baby Natur, we want every customer to be completely satisfied with their purchase. If for any reason a product does not meet your expectations, we provide a simple and secure process for returns or complaints.

Product Returns

Customers have the right to return a product within 30 days.
The product must be returned in its original packaging, unused, and undamaged.
Return requests must be submitted via email to info@babynatur.hr or by sending a written notice by post.
The cost of return shipping is covered by the customer.

In cases of subjective dissatisfaction, we offer:

• product replacement

• a store credit voucher for a future purchase

Custom-Made Products

Products made to order or according to customer specifications cannot be returned or exchanged, as they are produced based on the customer’s individual requirements.
The production time for these products is 15–20 working days, depending on the complexity.

Complaints

Complaints must be submitted by email or post, along with a copy of the receipt.
Complaints are resolved within 45 days.
The product must be returned in its original packaging.
Damage that occurs during transport must be reported within 1 working day.

For any questions or assistance, feel free to contact us:

📩 info@babynatur.hr
📞 +385 91 4000 144